Everyone has an ego. Like a butt. Just some are bigger than others.
If you built a business from nothing, yours is probably on the larger side. That is not an insult. It is a fact. It takes a serious amount of self-belief to bet your savings, your weekends, and your sanity on an idea that most people would talk themselves out of over lunch. That ego is the engine that got you here.
The problem is that the same ego that builds the company is often the one that keeps it from reaching its full potential. Or worse, makes it unsellable.
One Out of Thirty
In the last year, I have talked to more than thirty business owners about selling their companies. How many of them had a real operator in place? One. One out of thirty.
The other twenty-nine were doing it all. Sales, delivery, marketing, product, HR, finance. They were the business. And most of them were exhausted, burned out, and ready to move on. But they had a problem they had not thought through yet: when you are the business, there is nothing to sell.
Eighty-five percent of business buyers want something they can own without being chained to the building. They want to see a business that runs. If the whole thing falls apart when the owner takes a two-week vacation, that is not a business. That is a job with overhead.
The Patton Problem
George Patton was one of the most effective battlefield commanders in World War II. Aggressive, bold, and absolutely certain he was right. His ego drove entire armies forward. It also drove him to slap a soldier in a hospital tent, which nearly ended his career.
Patton needed Eisenhower. Not because Patton was not brilliant. He was. But because Patton could not manage Patton. Eisenhower could. Ike was the steady hand, the strategic thinker, the person who kept the whole operation moving while Patton did what Patton did best.
EOS, the Entrepreneurial Operating System, calls this the Visionary and Integrator relationship. The Visionary is the idea person, the risk-taker, the one who sees what the business could be. The Integrator is the one who makes sure the business actually gets there. Both roles are essential. Neither works well alone.
A lot of business owners never find their Ike. And it costs them more than they realize.
Your Ego Is Your Enemy
Here is the part nobody wants to hear. Your ego is not just the thing that built your business. It is also the thing standing in your way. Yes, it got you here. It gave you the confidence to take the risk, to push through the hard years, to keep going when people told you it would not work. You needed every bit of it.
But now it is keeping you from moving forward. It is telling you that nobody else can do it the way you do. That hiring someone is a sign of weakness. That letting go means losing control. It is the voice that says, “I will just keep doing it myself because it is easier.”
Get over yourself. I say that with respect, and I say it because I have watched too many good businesses stall or die because the owner could not get out of the way. The ego that made you a great entrepreneur can make you a terrible manager of yourself. Patton without Eisenhower was a brilliant general who could not stay out of his own trouble. You do not want to be the business version of that story.
The Real Cost
Owners often underestimate the value of bringing in the right person because they look at it from the wrong angle. They think about what they should pay instead of what their own time is worth. If you are spending 20 hours a week on operations and your time generates $200 an hour in sales or strategy, that is $4,000 a week you are leaving on the table. An operator at $80,000 a year pays for themselves before lunch on the first day.
But the bigger cost is the one you cannot put on a spreadsheet. When it comes time to exit, and that time comes for every owner, you need your business to tell a story that someone else can see themselves in. Not your story. Theirs.
In my CLEAN framework, we call this Next Steps. It is the part of business readiness that most owners get wrong because they think it is about their exit plan. It is not. Next Steps is about creating a future that a buyer, a successor, or a new operator can look at and say, “I can see myself here. I can run this.” You are not writing your story. You are writing theirs.
If the business is you, the only story it tells is yours. And nobody is buying your story. They are buying their future. An operator in place is what makes that story possible. It is the difference between a business that is ready for what comes next and one that is stuck in the chapter you wrote.
Before You Hire Your Ike
Finding the right person is not just posting a job ad. You need to do some honest thinking first. And I mean honest, not the kind of honest where you tell yourself you are great at delegating when your team would say otherwise.
Know where you are in the lifecycle. How close are you to an exit? And exiting does not always mean selling. It could mean passing the baton to a family member or key employee. It could mean an ESOP. It could mean winding down. Where you are headed changes what kind of person you need. Someone who is going to run the business for the next ten years looks very different from someone who is helping you prepare for a transition in two.
Know yourself. Know your strengths, and know the strengths you need. Do you need someone who complements you, who is strong where you are weak? Or do you need someone with the same strengths because the business needs more of what you already bring? Most owners assume they need a complement, but that is not always the case. It depends on the business, not just you.
Ask yourself if you are even the right person to make this hire. This is the one that stings. If you have never hired for this kind of role before, you may not know what good looks like. There is no shame in getting help structuring the role and the hiring process. In fact, getting it wrong is far more expensive than asking for help up front.
Align the role with your actual goals. Not the goals you wish you had. If you are in maintenance mode and you hire a high-growth operator, they are going to go crazy and leave. If you are trying to scale and you hire someone who is comfortable managing the status quo, you are going to be frustrated. Be honest about where the business is and where you want it to go. Then find the person who fits that reality.
Find Your Ike
Patton without Eisenhower was a brilliant general who could not stay out of his own way. Patton with Eisenhower helped win a war.
One out of thirty. That is the number I see every day in this business. Do not be one of the twenty-nine who wait until they are exhausted, burned out, and trying to sell a business that only works with them in it. Find your Ike. Get out of your own way. And build something that tells a story someone else wants to live.